Troubleshooting — SafeWeave Docs

Fixes for the most common problems with signing in, GitHub, scans, App URLs, your editor and billing.

Signing in

No verification code: check spam. The code expires after 15 minutes. Click Try again and submit the form again to get a new one.
Forgot your password: click Forgot password? on the sign-in page. See Your account.
Sent back to the sign-in page: your session ended. Sign in again.

"Failed to connect GitHub": go to Integrations and click Connect GitHub again.
A repository is missing: check that your GitHub account can open it. For an organisation's repositories, an owner may need to approve SafeWeave in the organisation's GitHub settings.
Can't connect another repository: you've reached your plan's limit. See Choosing a plan.
No check on pull requests: make sure the repository is listed on Repositories and GitHub shows Connected on Integrations.

"Not scanned" for a long time: click Scan now on Repositories.
The latest scan failed: it's retried at the next scheduled run, or click Scan now.
A fixed finding still shows: the fix must be on the branch SafeWeave scans (your default branch). Push it, then click Scan now.
A finding isn't a real problem: open it and click Mark as false positive.

"This site was scanned a few minutes ago.": try again in 10 minutes.
The scan didn't finish: check the address opens in your browser, then click Try again.
Daily budget reached: try again tomorrow, or upgrade for a larger budget.

The assistant doesn't see SafeWeave: restart the editor and check the config file location. See Add SafeWeave to your editor.
"Unauthorized" or missing scanners: your license key is wrong, or was replaced when you regenerated it or upgraded your plan. Use the newest key from your email. Lost it? Regenerate it.
Scans are slow: ask the assistant to scan one file or folder first.

"Failed to start checkout": reload Upgrade plan and try again.
To cancel: Settings → Plan & billing → Cancel subscription. See Choosing a plan.

Email support@safeweave.dev with what you clicked, what you expected and what you saw.